Terms of Service

1. Eligibility

Pimsley is sold to United States businesses operating a lodging property. To use the service you must be at least eighteen years old and authorised to enter into contracts on behalf of the business that signs the order form.

2. The service

Pimsley provides an AI voice receptionist that answers inbound telephone calls, text messages, and emails on behalf of your property; quotes rates and takes reservations within parameters you configure; routes service requests to the team members you nominate; and reports on the calls it has handled.

The service depends on third-party telephony, language-model, and PMS providers. Outages or behaviour changes from those providers can briefly degrade the service. We monitor the providers we depend on and we will tell you when an outage affects your property.

3. Acceptable use

You agree not to use Pimsley to:

• conduct any illegal activity or facilitate one;
• impersonate a person or property other than the one this account is authorised to represent;
• record a conversation in a state that requires two-party consent without disclosing the recording to the caller (we make this disclosure on your behalf by default; you must not disable it);
• use the service to make outbound calls of any kind without our written agreement — Pimsley is sold as an inbound receptionist;
• attempt to reverse-engineer, decompile, or extract the prompts and configurations that make the service work;
• resell or rebrand the service to a third party without a written partnership agreement.

4. Intellectual property

Pimsley owns the software, the prompts, the orchestration code, and the dashboards. You own your data: your rate sheet, your policies, your call recordings, your reservations, and any configuration you provide. We grant you a limited, non-exclusive license to use the software during the term of your subscription. You grant us a limited license to process your data for the purpose of operating the service for you, as described in our privacy policy.

5. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenues, or lost data, even if advised of the possibility. Each party’s aggregate liability arising out of or related to these terms is limited to the fees you paid to Pimsley in the twelve months preceding the event giving rise to the claim. Nothing in this section limits either party’s liability for fraud, gross negligence, or breach of confidentiality.

6. Termination

You may cancel your subscription at any time with thirty days’ notice; we will refund any unused, prepaid portion of the term. During the design-partnership period described on the order form, we offer a thirty-day money-back guarantee on your first month if recovered revenue does not exceed the subscription cost. We may terminate the service for non-payment after thirty days’ notice, or immediately for material breach of the acceptable-use clause above. On termination we will export your data to you in a structured, common format and then delete it on the schedule described in our privacy policy.

7. Governing law

These terms are governed by the laws of the State of Vermont, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that cannot be resolved informally is the state and federal courts located in Chittenden County, Vermont. We will always try to resolve a dispute by talking to you first.

8. Contact

Notices, questions, and dispute escalations should be sent to hello@pimsley.io. We will reply within one business day.