For independent hotel owners
You lose bookings every night you can’t answer the phone.
On a $250-a-night property, a single missed booking is roughly sixty dollars of expected-value walking away. Multiplied across the year, an indie of forty rooms quietly leaks fifty thousand dollars or more in revenue — before you count the OTA commission you pay because the direct booking never happened.
The gap
Most independent inns make the same trade in the same place every night.
The front desk closes at nine or ten. From then until breakfast, calls keep arriving — reservation inquiries from travellers in a different time zone, an early check-in coming in off the highway, a guest already in the building wondering whether the kitchen will send up a kettle. A third to a half of those calls go to voicemail or to a polite ring nobody answers.
What Pimsley does, in five lines
- Answers every inbound call your front desk doesn't, twenty-four hours a day, in the voice you choose.
- Quotes availability and rates from your live calendar — never a stale price.
- Takes the booking, captures the card, writes the reservation back to your PMS within ninety seconds.
- Routes service requests to the team member on call, with the room number and the transcript attached.
- Reports monthly: calls answered, bookings captured, revenue recovered — every conversation reviewable.
Who we're looking for
Five to eighty rooms. Independently owned. United States. A property where the front desk closes overnight and you suspect, or already know, that you are losing bookings to voicemail. We are a small team and we work in design partnership during the first ninety days — weekly check-ins, a named engineer on Slack, your roadmap requests in our queue.
Next step
One sentence about your property is enough.
We'll reply with a calendar link and a sample call recording from a comparable inn.