47%
of hotel calls happen after 9 PM
Across U.S. independent inns, ~half of inbound demand lands when the desk is dark.
After-hours concierge · for boutique hotels
She answers like she works there.
Pimsley is the after-hours concierge for boutique hotels. We answer the calls your front desk can't — in your hotel's voice, on your live availability, with the booking written back to your PMS before sunrise.
Or call +1 (802) 200-2757 — a real person picks up during business hours; after-hours you’ll reach a Pimsley voicemail we read every morning.
The math
Every night the desk is dark, the bookings keep arriving — and nobody answers.
The problem most independent inns are not measuring is the one that’s hardest to see: the call that rang for forty seconds while the front desk was already at home.
$340
average lost revenue per missed booking
Multiplied by every voicemail your team finds in the morning.
18s
to take a booking by phone
Pimsley quotes a rate, captures a card, writes the reservation, and reads back the confirmation — average end-to-end.
How it works
One voice on the line. Three things she does.
Pimsley is the same product across every step — there is no handoff between voice, booking, and reporting. The voice is the booking; the booking is the report.
Step 01
Answer in your hotel's voice.
Each Pimsley assistant is voiced and scripted to a specific inn — its tone, its cadence, its language. Guests don't feel handed off to a call center.
Step 02
Book the room. Write the PMS.
Checks live availability, quotes a rate, captures the booking, writes it to your PMS — the confirmation number is read back on the call.
Step 03
Hand over the morning brief.
Every call logged, every booking attributed, every after-hours dollar accounted for. Lands in the GM's inbox by 9 AM.
Built for one hotel at a time
We are not a horizontal SaaS. We work with five-to-eighty-room independents, in design partnership during the first ninety days. If the front desk closes overnight, let’s talk.
Ready to hear it
Twenty minutes, one Zoom, your hotel’s number.
We’ll record what happens when guests call your number tonight, then play it back to you on Friday with a sample Pimsley call from a comparable inn. No deck, no pitch — just the two clips.